Billing, Prisma, and purchases

Prisma is the virtual currency of Wonders of Aether, the game platform connected to Taverns. Supported Wonders and marketplace surfaces may use Prisma for items and cosmetics.

An ordinary account Prisma balance is a virtual item, not money. It has no cash value, cannot be transferred between accounts, and cannot be cashed out. Creator earnings, where offered, are tracked separately from ordinary Prisma balances and follow a separate eligibility and payout process.

Wonder gameplay, the Wonder marketplace, Prisma balances, and Wonder purchases are not available in the Taverns app for iPhone or iPad. The iOS app contains no link or prompt to buy those digital items elsewhere.

An eligible purchase made on a supported Wonder platform is tied to your Taverns account, but the item or experience is available only on platforms that support that content. A supported purchase flow shows the full applicable price before confirmation. If a screen leaves you unsure what you are buying, stop and ask support first.

If something went wrong with a purchase, such as a duplicate charge, a missing item, or a purchase made by a child without permission, contact support. Refund requests are reviewed case by case.

When a supported client processes a purchase through its platform store, refunds follow that store process. Taverns does not offer Wonder or Prisma purchases through the Apple App Store. If you are unsure which path applies to a purchase made on another platform, open a ticket for guidance.

Spent Prisma and items consumed inside a Wonder generally cannot be returned, so review a purchase before confirming it.

Inside Taverns, open Settings, then Help and Support, create a ticket, and choose Billing. Include the approximate date, amount, store or payment method, and a receipt or order number if you have one.

Never share your password or full payment card number in a ticket. Taverns support will not ask for either.

If you cannot access the app, email support@tav.gg from the address on your account.

Review all support options